How To Submit a New Support Ticket

Category: General

Submit a new ticket by clicking on the upper right hand on the home page of this support desk.  The link will say "Submit a Request".

How to respond to positive online reviews?

Category: Review Management Service

You can teach businesses how to respond to a bad review, but what about a good one? Many of the principles remain the same—be courteous, thank the reviewer and take some time to develop a thoughtful r...

How to respond to negative online reviews?

Category: Review Management Service

“Anyone who has never made a mistake has never tried anything new.” ― Albert Einstein   So like Mr. E says, every business is likely to receive the odd bad review—we just can’t all be on our A-game al...

Should I just hire a lawyer?

Category: Review Management Service

The law is often on the side of websites containing negative content, as they are not legally obligated to take it down. It can take years fighting this battle with lawyers. It is much more efficient ...

Can you publish feedback without the customer’s permission? Like comments in an email or provided on Facebook? Are there restrictions in this area?

Category: Review Management Service

NEVER post a review online on behalf of a customer. First, ideally you want that customer to go online and leave the review themselves. That makes it truly genuine. Second, the review sites can tell ...

Online Reputation Management: Why does it take so long?

Category: Review Management Service

Management of online reputation attacks is very complex and requires a lot of work on various websites with positive content that outnumbers and outranks the negative content. It can take weeks and mo...

How does someone protect a reputation from these attacks?

Category: Review Management Service

A strategy must be made to determine how to guard against these attacks, what the nature of the attack is, and also where it is coming from. The strategy must include search engine optimization tactic...

Can I get a negative review taken down?

Category: Review Management Service

Sometimes you’ll get a negative or fake review and want it taken down. Let’s start with negative reviews. You probably can’t (and shouldn’t) get your negative reviews taken down. Negative reviews can ...

How long does it take for reputation management to work?

Category: Review Management Service

This can vary depending on the nature of the attack. Whether there is a high volume of negative content or not can determine how long it would take for significant results relating to your online repu...

How important are online reviews?

Category: Review Management Service

Customer experience is the new marketing. Well maybe not new, but a return to grassroots in the form of digital. The importance of responding to customers could not be more prevalent. These stats illu...

Who needs review marketing?

Category: Review Management Service

All businesses need review marketing. Whether you’re a restaurant, roofing contractor, retail store, eCommerce business or anything in between. Everyone wants to read reviews of your business, product...

What Is Review Marketing?

Category: Review Management Service

Review marketing is a form of online reputation management in which your business works to get new positive reviews while managing neutral and negative reviews. Most websites that allow customers to r...

How do businesses "get on" Yelp?

Category: Review Management Service

First go to biz.yelp.com and search for your business. If your business isn’t found/listed, you can then click “Add your business to Yelp.” If your business is listed but there is no option to clai...

Should I Incentivize for Online Reviews?

Category: Review Management Service

As a general rule of thumb, don’t incentivize for online reviews. Offering an incentive in exchange for a review may lead to a biased review that might not accurately reflect that specific customer’s ...

What about Buying Reviews?

Category: Review Management Service

If you’re wondering about buying reviews, yes it’s possible. However, it’s ill advised.  Buying reviews is against Google’s and Yelp’s (and other sites’) guidelines. They even have a process for detec...