Can I get a negative review taken down?

Sometimes you’ll get a negative or fake review and want it taken down. Let’s start with negative reviews.

You probably can’t (and shouldn’t) get your negative reviews taken down. Negative reviews can be bad for your online reputation, but you can use those bad reviews as a good opportunity.

Here’s what to do to turn your negative online reviews into a positive experience:

  • Reply to all negative reviews and try to make things right for the reviewer
  • Work to get new positive reviews that bury the negative
  • Remember that some customers actually want to see a couple of negative reviews because it shows that your reviews aren’t fake or paid for
  • Use the negative feedback to improve the customer experience at your business